Christina´s profile

Reviews (3)

ECCO Shop EU

No respond to customer service mail

Shoes too big. I normally wear 6.5/7 39.5 eu shoes and guided by the sites sizing guide ordered a 7 (used the foot length as well) which turned out to be a 41! Too big of course and the paperwork accompanying the shoes mentioned a pre paid posting label that was not in the package. Mailed the customer service - never got an answer back.... Not a good shopping experience.

12 August 2013

Reply from ECCO SKO A/S

Dear Christina,

Thank you for your review on Trustpilot. I am very sorry to hear that your experience was so unsatisfactory.

I am happy to inform you that we have already sent the prepaid label to your email address.

I apologize very much for the inconvenience and hope we see you again at shopeu.ecco.com.


Kind reagrds,
Urszula
customer

Diamond Heaven

Order not ready at initially agreed date

Took some effort ( approx 6 phone calls) to get the wedding bands ready in time (the day before the wedding) .

18 March 2013

Reply from Diamond Heaven

Hi Christina,

Thank you for taking the time to leave a review.

I will be looking into the problem you've had over the next week. We always en-devour to improve on areas that have not met our customers expectations.

I'm glad your rings reached you in time and I hope you had an amazing wedding.

Thanks again,

Diamond Heaven

Maid2Clean

Reliable service, reasonable price

I am glad I used maid2clean, a must have if you are working long hours.

Christina´s profile

profile image of Christina
Christina
Reviewer
United Kingdom

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