Goods were returned as they were the wrong size. I requested a return and when they didn't arrive I called and asked for the reason for the delay. Customer services were very unhelpful and said they had too many returns to check and to call them back. A futher week later I called again and got the same couldn't care less attitude and told to claim a refund through the post office. They appear to have no mechanisms in place to monitor returns and no desire to help if their systems fail. I appreciate things can go wrong but they could have at least tried to trace the returned goods. Will never order from them again.
Ian found this review useful
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