Victoria Slobodenyk´s profile

Reviews (1)

Hungryhouse

Slow system and bad experience

It takes 2 minutes per page to submit the order and there about 5 of them. Not a good start. Finally I place the order for sushi for 4 persons at 8.20pm, received confirmation email from hungryhouse with delivery time 9.40pm and order number 7789101. At 9.30pm I called YomeSushi directly to find out that sushi place didn't receive anything from hungryhouse (they usually receive orders by email, imagine how slow the process is comparing to calling directly! ) I asked sushi place to cancel, the guy on the phone was very apologetic offering to take the order directly. Live chat or phone line of hungry house never let me speak with any human being. At 9.50pm I received cancelling confirmation from hungryhouse saying they are leaving me enough time to make other arrangements. Sounds like a mockery after 2 hours of waiting.
Neither me nor any of my friends will ever use hungryhouse and will spread the word to stay away.

26 January 2013

Reply from hungryhouse.co.uk

Dear Victoria,

Thank you for your feedback. We have sent you an email explaining the issue and we are extremely sorry again for the frustration that this has caused you.

We regret being unable to respond to your phone call and live chat query during that time. We understand how frustrating it was for you to waste your time waiting.

We pride ourselves on convenience and having an excellent customer care team and the service that you received on the 18th January certainly did not reflect our standards.

Please be assured that we are taking all the necessary steps to improve our systems and service levels. We hope you that you will give us another opportunity again to provide the level of service that you expect and deserve.

Kind regards,
Your Hungryhouse.co.uk Team

Victoria Slobodenyk´s profile

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Victoria Slobodenyk
Reviewer
1984
London, United Kingdom

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