Used in Benidorm last October and left at resort because the driver decided to leave early, ending in a 30 euro bill to meet them at the next hotel. Sent in a complaint email to their customer services 3 times without them even bothering to acknowledge me!
Needless to say, we wont be wanting their services again.....!
Paul O'Connor found this review useful
I feel I must write and warn people of the service of this Co, or Warehouse Express in particular and pray your order isn't wrong.
I ordered back in November of 2012 a Christmas present for my nephew, a telescope for the clear skies in Scotland where they live. I instructed Wex to deliver and was told the package arrived, albeit a day later than told, but delivered nonetheless.
Only when I visited in the New Year, did I discover the new telescope, set up in the front room, wasn’t the model I’d ordered, in fact not even close. The scope they sent was at least £100 cheaper and would have gone unnoticed, only I made the trip to see family over the festive period. Not that I would presume to cast aspersions on a company of this size and mistakes are made, but the billing and delivery address is some 400 miles apart.
Now that the mistake came to light, I rang to ask what could be done. No apology was given by the call staff, but they agreed to collect so they could receive the goods back in the warehouse to inspect; then arrange delivery of the correct item. For a courier to pick up I was told I couldn’t have a pickup time or date, but someone would ring back to clarify. No one did. Ringing back I was told it wasn’t on the system, but ‘we can arrange for collection’?
Following a call to Fedex myself, who can organise themselves, pickup was arranged. Approx. a week later I received an automated message saying the scope was back at Wex, but then again……. nothing.
Yet another call to the Warehouse ‘Express’, which prompted them to search if it had arrived from their supplier, and yes it will be delivered to Lancashire in the next few days……!?? Finally, and some 6 weeks in between and another day late, my nephew has a new telescope.
Thanks Wex for ruining the surprise and possibly his interest in the stars….
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