I would liked to have given a 4 star rating as my first order went without a hitch but my second order did not arrive. I found the website easy to use and found some good prices so placed a second order as I had no problems with the earlier one that I had made, I received an email confirming dispatch of the goods. I waited a week before tracking the parcel and was surprised, as I work from home, to see that the courier had tried and failed to make the delivery and it was going to be redelivered the next day
which was a Saturday so we were all in all day, but no delivery. I left it until the Tuesday to ring customer services who were very helpful and rang the courier to find out where the parcel was, they rang me back and said that they had been told by the courier that it had been left in our porch, the only problem with that is that we do not have a porch. I explained this to customer services and they immediately said they would resend the items again.
I had found the website easy to use and the prices on offer seemed to be very competitive so it is disappointing that they have been let down by the couriers. I tend to avoid websites once I find out that the couriers that they use do not leave cards if they try and fail to deliver and then offer lame excuses for why the parcel has gone missing (City Link the worst offenders)
My wife receive a gift card as Christmas present and decided to use it last night on the Debenhams website to purchase some items, went to checkout to pay but could find nowhere to add gift card details other than the pin number from the back of the card. Although she entered the pin number the value of the gift card WAS NOT deducted from the total and the full amount of the purchase was deducted from her debit card. We have just rang customer services twice, the first person said it was a printing error on the card and that gift card can only be used in store this prompted me to go on to the Debenhams website and read the Term and Conditions but there it was in black and white can be used at Debenhams.com. The second call was worse than the first as now we were told that we could use it on-line but had to purchase an item to the exact value of the card which is total rubbish, I pointed out that there did not seem to be a box to enter the card details and he said he could not help with that but then repeated his opening comment that the Gift card could only be used to buy an item to the exact value of the card. If either statement is true then the website should add this to the Term and Conditions and make people aware before they purchase Gift Cards.
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