My partner and I got a 59 plate car from stoneacre york 16 days ago, out of this we have seen the car for 3 days as it is on finance we are paying for a car we havnt had yet, the sales team just want the sale then after that they pass the book they have kept the car with no correspondance to myself and the 14 day cooling off period has now passed thanks to them not doing their job properly,, my car apparently went into get fixed 2 weeks ago but on talking to the service team they hadnt even seen the car never mind worked on it, it is now in getting repaired supposidly but since they have had it they still cant pin point the problem, no one rings to give me updates the sales team say its out of their hands, the after sales is the worst I have seen from any company, I certainly wont be ever getting a car from stoneacre again in the future and am certainly not paying the 1st month installment due in 10 days time, its outrageous id rather have gone to a back street car sales.
If buying a used car id seriously look else where unless you are desperate. The fixing of my car is still ongoing.......................
Sam Tobin found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.