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Reviews (1)

Stoneacre Motor Group

if I could give the car back I would id give zero stars but wont let me

My partner and I got a 59 plate car from stoneacre york 16 days ago, out of this we have seen the car for 3 days as it is on finance we are paying for a car we havnt had yet, the sales team just want the sale then after that they pass the book they have kept the car with no correspondance to myself and the 14 day cooling off period has now passed thanks to them not doing their job properly,, my car apparently went into get fixed 2 weeks ago but on talking to the service team they hadnt even seen the car never mind worked on it, it is now in getting repaired supposidly but since they have had it they still cant pin point the problem, no one rings to give me updates the sales team say its out of their hands, the after sales is the worst I have seen from any company, I certainly wont be ever getting a car from stoneacre again in the future and am certainly not paying the 1st month installment due in 10 days time, its outrageous id rather have gone to a back street car sales.
If buying a used car id seriously look else where unless you are desperate. The fixing of my car is still ongoing.......................

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Mark Taylor
York, United Kingdom