I am disappointed that I paid extra for a service and it didn't arrive. I expect if you pay extra for something you as a company should deliver.
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Thank you for your email.
I can confirm that the item was sent out on a Royal Mail 2 day tracked service. I have tracked the order and they attempted delivery on the second day and nobody was available to accept delivery so they left a calling card asking you to collect the item. The delivery service fulfilled their delivery times on this order.
I am sorry if you were unhappy with the service received, the delay was out of our control.
If you do require any further assistance, please do not hesitate to contact us.
Kind Regards
Evette
The Physioroom Team