We had paid a £600 deposit for a holiday to Thomson's Sensatori Crete to celebrate significant birthdays but, after reading a large number of negative reviews, felt that it would not be the best place for us and found a better alternative. When we tried to change the booking at the Holiday Hypermarket we were told that we had to pay £100 for admin fees which we accepted but, when we were told that they would not then honour the Internet pricing, we felt that they were unreasonable and totally inflexible! We obviously argued the case that the holiday advertised did not, in fact, meet our needs and close friends who had been to the Crete Sensatori had not had a good experience and had advised us to rethink. It all fell on deaf ears! We ended up having to cancel the original holiday losing £450 in the process because it was the cheaper option!!!!! We have always booked through Thomson - never again!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook