I placed an order for a multipack of GENUINE Epson Hummingbird ink cartridges for the first time with 3000rpm.
I received the order 4 days later as promised. The thing is, they sent NON genuine compatible inks...!!! On the packaging stated for Epson printers? I was not born yesterday and have used nothing but genuine inks for years because I use them for photographs.
On the invoice it said GENUINE EPSON inks, and even charged me for them, but I think they tried to pull a 'fast one' hoping I was a dick who wouldn't notice the difference.
Maybe it was a genuine mistake, but I personally do not think it was, especially as this is their profession and know the difference. The size of the Genuine and compatible multipack packages are totally different and CANNOT be confused, not even by Stevie Wonder.
I promptly returned them the same day, (Monday) and received an email the next day, (Tuesday) saying they had received them. I am writing this on the following Saturday after several emails to them, and I STILL HAVEN'T got my original order!!!!! I have had to buy the inks from Tesco because I couldn't wait any longer for these imbeciles to fulfill their duty to me.
I have advised them, that if I do not get my original order soon, I will contact their local Trading Standards office.
The lack of professionalism and service is absolutely PISS POOR.
I WILL NEVER use 3000rpm again and I strongly advise to place your order elsewhere.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.