Samantha Leather´s profile

Reviews (1)

eFlorist

Product bore no resemblance to what I ordered....!

I ordered flowers for my mothers birthday having searched for what seemed like an age to find the perfect bouquet which in fact was pink, purple & contained freesias ( my reasons for this were sentimental as they were both my late daughter & late sisters favourite colours also freesias are my mothers favourite flower ) so having found the perfect bouquet I had them delivered the following day... My mom rang to thank me after they had been delivered which had been promptly, she also sent me a picture to show me what had arrived, I was astounded when the flowers that arrived in no way even faintly resembled the bouquet I had so painstakingly chosen for the reasons mentioned above, though she did like them I was stunned as to why they advertise specific bouquets when they have no intention of fulfilling their obligation to their customers. I know sometimes there could be a slight variation but the colour was peach & white with no freesias at all & it was bulked out with cheap flowers....! I'm not rich & it was more the sentiment behind the flowers than the expense but a £30 bouquet should bare some resemblance to what is advertised when it arrives don't you think..?!?!

23 January 2013

Reply from eFlorist

Dear Samantha,

We are extremely sorry to learn of your disappointment. The bouquet delivered should closely resemble the images shown on our website even if our florist has made some minor changes.

We are keen to investigate this matter further and so our Customer Service team have emailed you to discuss your order. We hope to hear back from you shortly.

Kind regards,
eFlorist

Samantha Leather´s profile

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Samantha Leather
Reviewer
Female, 1967
St. Helens, United Kingdom

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