Joanne Sutcliffe´s profile

Reviews (2)

Swell Pets

Still not received delivery. Delivery company inflexible.

We are still awaiting our delivery. Whilst the ordering process was straight forward we ordered through Swell Pets to receive the goods within 48-72 hours. The delivery company have not yet delivered and failed to follow instructions. I am still not convinced they will arrive Monday. So much so we have ad to go out to get supplies in from an alternative provider.

We probably won't use SwellPets due to the failures of their delivery contractor.

12 February 2014

Reply from Swell Pets

Hi Joanne,

Thank you for taking the time to give us feedback.

I'm very sorry to hear that our couriers failed to delivery your order to you promptly, I can see from the tracking information that it was despatched from us on the 3rd but wasn't delivered until the 10th which is completely unacceptable and I apologise for the inconveniences caused.

We will be taking this matter up with our couriers to try and prevent this from happening again in the future.

I left a message on my colleague's desk to send you a follow up email regarding this order tomorrow when she is back in.

Kind Regards,
Swell Pets

Animed Direct

Item not arrived, well overdue!

Still awaiting I item, well overdue!

Joanne Sutcliffe´s profile

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Joanne Sutcliffe
United Kingdom