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Items not delivered

I have been using 3000rpm for around 5 years. I recommended the company to everyone because they were so quick with deliveries. Not any more. The last three purchases have been very much off colour. I ordered inks, AA + AAA batteries. After 3 days my order arrived less the AAA batteries. If they were out of stock why did the system allow me to order? I waited 2 weeks and called them. I was told I had to do this, and had to do that. Didn't bother. I decided to give them the benefit of the doubt as they had been so good for so long. My next order, about 6 weeks ago, took 5 day to get to me even though they emailed me on the day of order to tell me it had been dispatched. My last order (Order Number: PB71FQ10084847) was on 15th January, today is the 20th. Order still not arrived. We have had snow, but that said neighbours have been getting courier deliveries so our address is reachable. Time to bid farewell to 3000rpm I think, which is a real shame because they were always fantastic.....

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P J Barrie
United States