I knew that I wanted a divan bed, but did not realise the options available to me fabric's / colours/ mattress ... to choose from. June (Im not 100% of the name) the lady who served me was really helpful, she was also very patient and did a lot of checking for me on availability and options - I explained that I needed the bed before my son who was returning home from working abroad. June understood my needs and once decided what I wanted she put a dummy order on the system to ascertain delivery date as the date quoted was too late she then promised to phone head office first thing in the morning (it was Sunday pm) and would get back to me. She did just that and to my delight she got a date on the Saturday before my son return on the Tuesday. The bed looks great and I am really pleased with it.
I have worked in customer service for many years and I have to say that June was brilliant , not overpowering, pushy - she was polite , professional and understood my needs - she deserves recognition .
It was just after lunch and not too busy in the store , the other assistances sat around chatting, one was eating a yogurt on the shop floor which does not give a good impression - June was definitely the star of the show. Thank you
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