Jane Wilkinson´s profile

Reviews (1)

Atlantic Shopping - Bar Stools & Dining Chairs

Excellent service but disappointing product

Online site really easy to navigate. Products were in stock and delivered really quickly. I booked a Saturday am slot and received numerous text messages telling me of its progress. Even received a message giving me a 30 minute heads up that my parcel was almost with me and the name of the delivery driver, that's exceptional service. Product was easy to assemble and looks great in our new kitchen. However, the leather back of one of the stools has come away from the metal bar. It's fixed to the metal bar with 4 screws and unfortunately 2 of the screws aren't 'biting' for me to be able to screw back on. The back came away when I went to pull the stool out from the breakfast bar to sit down. There was no forced pressure and it came away easily which is disappointing.

24 January 2013

Reply from Atlanticshopping

Dear Jane,
Thank you for taking the time to give us feedback. We appreciate all reviews, good or bad as it allows us to address anything that our customers feel could be better.
Firstly I would like to apologise for the situation with the backrest, we strive to achieve certain standards of quality and on this occasion we have failed to honour this. These stools are handmade and therefore problems are a rarity, but we accept mistakes can happen and we endeavour to resolve them as quickly and efficiently as possible.
I can see that my manager phoned you regarding this matter and we have sent out a new backrest and this should be with you tomorrow. When you receive it you will need to unscrew the backrest and replace it with the new one.
If you require any more assistance with your order please don’t hesitate to contact us on 0121 230 1644 and we will be more than happy to help you. Once again I apologise for any inconvenience this process may have caused and hope the new seat looks just as good in your new kitchen!

Kind Regards,
Atlantic Shopping Team

Jane Wilkinson´s profile

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Jane Wilkinson
United Kingdom