Ashleigh Victoria Coffill´s profile

Reviews (2)

boohoo.com

could be better

Boohoo, you really need to kick your courier service up the backside!! DX are crap! Ordered a pair of boots for my mum before xmas and left a note on the door for them to be delivered to Thornhill Lower school (2 doors away). Not done. Re-delivery scheduled for 2 days later (did the same - order was once again not left where asked!) After various FURIOUS phonecalls to DX, 3 weeks after xmas they were eventuallyy delivered!
I did not want to order anything from boohoo again however yesterday I ordered a black rolled bowler hat.. I wonder IF and WHEN that will be delivered?

13 February 2013

Reply from boohoo.com

Hi Ashleigh,

Thank you for your feedback and I am sorry to hear that you are upset with the service you have received.

We are always interested in feedback from our customers and areas that we can improve on. As our business continues to grow we are always looking to better our service to our customers.

I have passed along your comments on our delivery services to the relevant teams and your feedback will be taken in to consideration.

In the meantime, I have processed a refund for postage paid to your boohoo store credit account. The credit is available to spend on the BooHoo.com website immediately, which you can use against any product(s) on the website.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Kind Regards,

Karim

Missguided

could be better

Miss guided themselves have a wonderful selection of clothes and a very lovely website however their courier service (much like boohoo's) are absolute CRAP! promise next day delivery before 11am yet with my last order (black jeans) I was left waiting in until past 3pm. If miss guided used a better courier service I would use them much more often !! xx

24 January 2013

Reply from Missguided

Hi Ashleigh,

I am glad to hear that you love our clothes, however I apologise if any confusion has been caused but DX deliver Next Day delivery orders between 9am-6pm and sometimes beyond 6pm.

Best Wishes,
Grace xx

Ashleigh Victoria Coffill´s profile

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Ashleigh Victoria Coffill
Reviewer
1995
Dunstable, United Kingdom

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