Malcom Somerton´s profile
Reviews (2)
SkyParkSecure
Best Value for premium service
SKY PARK Steve - web site a bit clunky ut the service is first rate and represents really good value for money if you are in a hurry to get in and out of Luton Airport as I always am
StressFreeParking - Meet and Greet
Administration is a bit flaky if due to change in circumstances one needs to alter the booking
In the heavy snow recently had to switch airports - meant switching parking. helpful woman at stress free said she could arange that and that I would be charged for new parking but get a refund for old parking.
Well did not quite work out like that - no refund for old parking - the paking operator at Stanstaed had no booking for me so I almost missed my plane and had to pay him in cash.
Admittedly new parking charge refunded (as a result of intervention by parking operator at stanstead) No sign of refund for original parking charge so I gues I have been stffed for 2 charges - ho hum there is s lesson there never use intermediate booking agencies like this.
Reply from stressfreeairportparking.com
Malcom Somerton´s profile
About
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Firstly I want to apologise for any inconvenience you may have suffered whilst parking with us. As booking agents for this company, stress-free always aim to provide our customers with the best quality vendors at each airport and I want to assure you that customer satisfaction is our top priority . It appears that on this occasion, the vendor at Stansted let us down and didn’t log that you were arriving. We can only apologise about this and it has been taken into account whilst we review who to advertise on our website for 2013.
In regards to your refunds, I’ve just checked the account and can confirm that the orders have been refunded. We’ve also contacted you directly with a discount code for your next booking as a gesture of goodwill.
Thank you for your feedback and I hope that this has not deterred you from using our services in future.
Kind Regards
Lee-Ann
Customer relations advisor