Although the item I wanted was not immediately available, I received a phone call almost as soon as I had placed the order on- line informing me of this.
The piece of crystal arrived less than 2 weeks later, safely wrapped in masses of bubble wrap!! I was kept informed of it's despatch by e-mail, advising delivery date and approx time. Excellent service, I even had the chance to change the delivery date if necessary. Would definitely order from Havens again.
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