I made a reservation online with Expedia.com for a hotel room with jacuzzi. Rate was about 125.00/night, paid in advance. Unfortunately, I made it for the wrong date.
I noted the mistake and called them to correct the date within one hour. They said I could cancel the reservation, but I would receive no refund. They said that this was due to the hotel's policy.
I called the hotel (Baymont Inn) and they told me they had no issue with changing the reservation dates. The manager told me to have Expedia call her, and she would handle it. I called Expedia again, and Expedia modified the date in their system, but did not call the manager and get it changed in their system, even though they said they had done this.
When I arrived on the reservation date, I found out that I had no reservation on the appropriate date. The hotel informed me that they could not change the date; that their system showed my original reservation date. They told me to call Expedia and have them cancel the reservation, but I would have to pay for the current night.
I called Expedia and they refused to make it good for me. I informed them that I would no longer use their services, and I would inform others of their lack of customer service.
I also found that the rate that Expedia charged for this room was more than the rate that I could have gotten the hotel room directly from Baymont Inn...a double insult..
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