Gemma Brind´s profile

Reviews (2)


Shockingly rude staff! Never Again!

I have used Interparcel regularly during the past two years, but I will never use them again. I have only had one problem in the past with delivery of a parcel to a PO Box number in Switzerland but other than that - [external reference] and [external reference] are usually quite reliable. The actual customer service from this company, however, is the worst I have ever experienced. They clearly only have a couple of girls that answer the phone - and I have had the misfortune of dealing with '[name]' now on two occasions. She feels the need to be extremely rude, interrupting constantly - when, if she just listened, things would be a lot quicker and easier. I have no explanation for her terrible attitude, but it is unacceptable. She even felt the need to yell at me and put the phone down in regards my last order. I have no idea why this company continues to employ staff who find it acceptable to speak to any customer - let alone a regular one - in such a disrespectful manner. The chip on her shoulder has now lost them a customer. I wish I had read these reviews earlier - I will now be using other parcel companies, even if they are more expensive.

Shane Helsbyand Lewis Lockey found this review useful

Great quality and fast shipping

Quality of the postcard size flyers I ordered was much better than expected. Delivery was fast and I was kept up to date of the progress of my order every step of the way. Would buy again with confidence

Gemma Brind´s profile

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Gemma Brind
United Kingdom