Kevin Park´s profile
Reviews (2)
Groves Nurseries
Speedy delivery but badly packaged
Fortunately the item in question is pretty sturdy but it did arrive with damaged packaging.
LansonRunning.com
Hanging website and no phone support
After completing my purchase on the e-commerce site the website hour-glassed and did not re-fresh to confirm order. I'd made the purchase well before the 3pm cut off point for that day's delivery but couldn't get through on the phone to check if the order had gone through or not. I called three times and got an invite to leave a voice mail message. On 4th occasion (still before order deadline) I left a message asking to be called back. Around 4.45, having not been called back, I called for the 5th time and got through to someone who said that the order had not been received and processed it over the phone. This had a knock on effect with the delivery day that caused me further issues.
Update.
I've just been offered a £15 gift voucher or a £10 partial refund to remove this review. Thank you also for the extensive voice mail message but as my opinion is not for sale, and as this is a comprehensive review of what actually occured, the review stays.
Reply from Lanson Running Ltd
Kevin Park´s profile
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We always offer a goodwill compensatory gesture when customers report a bad experience but this is rarely necessary as you can see from the other reviews. We thank Kevin for his business and appreciate his feedback. He is welcome to get in touch anytime for a voucher.
I think the important thing to note is that we are 100% committed to making things right if they go wrong.
Mark
Co-Founder and Director.