Jennifer Higgins´ profile

Reviews (1)

eFlorist

I did not recieve good customer service and would not recomend or use eflorist for my mum again

We had gone to the UK from the Isle of Man for my mothers 80th birthday and ordered an arrangement with the colours, flowers and butterflies which all had special meaning for mum, we even ordered the large arrangement and paid £60 for it. The shock on my face when dad brought in my special arrangement, the only thing that was the same as the picture were the roses of which there was only 5, no fresias, no butterflies and it looked as if it had just been stuck in a vase. I could have gone to M & S bought a £20 arrangement even a cheap vase and made a better job.
I did phone up the florist and she said that she didn't have any of the things in because of the weather, fine why was I not contacted, I would have said hold the order until such time I could have explained that to mum, or changed it to a bouquet. She has said that she will send a bouquet as an apology, but that really was an after thought and if I had not been there at the time and the phoned up it would have just been left. Because I don't live in the UK I would never be any the wiser. My poor mum was just saying it will be fine don't worry.
At my mums party eflorist did not get any good publicity from me, I feel if I had not been there then I would have been ripped off.

28 January 2013

Reply from eFlorist

Dear Jennifer,

Please accept our sincere apologies for any disappointment. Whilst we understand that adverse weather conditions across the UK have affected the stock available to some of our florists, we would still expect those florists to make us aware when anything more than minor substitutions are necessary. This allows us to discuss any potential changes with our customers prior to delivery.

This has not been the case with your order and we are keen to investigate this matter. Our Customer Service team have emailed you to discuss this matter.

Kind regards,
eFlorist

Jennifer Higgins´ profile

profile image of Jennifer Higgins
Jennifer Higgins
Reviewer
United Kingdom

About