Appliances Online

Service Excellent but don't appreciate the hard sell

I buy items like this online mainly so that I don't have to put up with the hard sell for insurance products offered by the likes of currys.

I placed my order with AppliancesOnline and within 15 minutes I received a phone call supposedly to check the details of my order. This was actually a sales pitch to try and get me to take out their insurance making 90...YES 90 monthly payments of £10 per month....are you kidding???

When I said I would need to check with my wife first, the guy on the phone mentioned that I'd get a 30 day free trial. When I said I'd still need to talk to my wife first, he sounded really confused and said he'd ring me back later that day...needless to say, I ignored the following phone calls from this company.

Delivery was on time, and I liked being kept informed (even if the driver did ring me at 7AM), although I've still not fitted the items but they look good.

So....for the products, the website, the delivery, 5 stars absolutely. For the hard sales pitch that I didn't ask for, 1 star.

01 May 2013

Reply from www.appliancesonline.co.uk

Dear Gareth

Thank you for your comments.

It’s great to hear when a customer is pleased with the experience that we provide. A friendly, effective service is at the heart of what we provide, so it's wonderful you have received this. Here at Appliances Online we pride ourselves on providing a fantastic service for our customers, and receiving comments like yours shows we are achieving our goal.

However, I am disappointed to learn that you were unhappy with the contact you received in relation to our Worry Free Plan. It is not our intention to give you a hard sell so I apologise if that was your experience.

If you wish to give me your details I will look into this for you. Please respond to reviews@appliancesonline.co.uk to provide these details.

Kind regards

Stewart Morrison
Appliances Online

Ocado

Awful Use By Dates - Will Never Use Again

We were enticed to use Ocado because we purchased an appliance which came with a money off voucher (although we had to spend £80 to use the voucher!). Our delivery arrived at 9:40PM on Sunday night and the bread products in particular (we're talking hovis loafs and pre packed branded baps, not fresh bread), has a best before date of the day they were delivered and the following day (i.e. 2.5 hours after delivery). The fruit we ordered was a best before date of the Tuesday as did the fresh meat.

This is a prime example of why online grocery shopping with NEVER work - it's just a convenient mechanism for these shops to farm off their end of life crap on customers that don't have time to go to the shop.

We will never use Ocado again and will stick to the likes of Asda!

Trustpilot

Absolute Joke!

Deleted all of our companies reviews without any warning. We have now gone from being number 2 in our catagory to not even on the list. Absolutely disgusting service and we will not be using trustpilot anymore.

All of our reviews were left by genuine customers, all verified with order numbers and have been fairly lengthy reviews - not typical one liners that fake reviews have, so I do not understand why trustpilot would do this without any consultation beforehand.

We actually started using trustpilot after recommendations from a number of friends, however, we will now be recommending to our friends and customers to never touch TrustPilot.

Laszlóné Homlok, Kieran Flanaganand Cap Dawgson found this review useful

23 January 2013

Reply from Trustpilot

Dear Gareth,

Thank you for reviewing Trustpilot.

The purpose of Trustpilot is to create a platform where consumers can share their buying experiences in order to provide an informative and accurate description of the reviewed company's service.

In order to make sure that the reviews on Trustpilot are written in relation to actual and verifiable experiences with the reviewed company, and in order to sustain the user's trust in Trustpilot, we are continuously investigating reviews published on Trustpilot. Such investigations are carried out through an automatic process.

For the sake of good order and with reference to our terms and conditions, I note that Trustpilot is at any time entitled to delete reviews. However, we are very reluctant to delete reviews, and we rarely do so. We only delete reviews that our automated process deems fabricated, are written by an unverifiable user, are in conflict with our guidelines or similar.

You can read more about our guidelines here:
http://www.trustpilot.co.uk/popups/evaluationguidelines.aspx


Best regards
Ghazaleh Mobkie,
Trustpilot