I buy items like this online mainly so that I don't have to put up with the hard sell for insurance products offered by the likes of currys.
I placed my order with AppliancesOnline and within 15 minutes I received a phone call supposedly to check the details of my order. This was actually a sales pitch to try and get me to take out their insurance making 90...YES 90 monthly payments of £10 per month....are you kidding???
When I said I would need to check with my wife first, the guy on the phone mentioned that I'd get a 30 day free trial. When I said I'd still need to talk to my wife first, he sounded really confused and said he'd ring me back later that day...needless to say, I ignored the following phone calls from this company.
Delivery was on time, and I liked being kept informed (even if the driver did ring me at 7AM), although I've still not fitted the items but they look good.
So....for the products, the website, the delivery, 5 stars absolutely. For the hard sales pitch that I didn't ask for, 1 star.
We were enticed to use Ocado because we purchased an appliance which came with a money off voucher (although we had to spend £80 to use the voucher!). Our delivery arrived at 9:40PM on Sunday night and the bread products in particular (we're talking hovis loafs and pre packed branded baps, not fresh bread), has a best before date of the day they were delivered and the following day (i.e. 2.5 hours after delivery). The fruit we ordered was a best before date of the Tuesday as did the fresh meat.
This is a prime example of why online grocery shopping with NEVER work - it's just a convenient mechanism for these shops to farm off their end of life crap on customers that don't have time to go to the shop.
We will never use Ocado again and will stick to the likes of Asda!
Deleted all of our companies reviews without any warning. We have now gone from being number 2 in our catagory to not even on the list. Absolutely disgusting service and we will not be using trustpilot anymore.
All of our reviews were left by genuine customers, all verified with order numbers and have been fairly lengthy reviews - not typical one liners that fake reviews have, so I do not understand why trustpilot would do this without any consultation beforehand.
We actually started using trustpilot after recommendations from a number of friends, however, we will now be recommending to our friends and customers to never touch TrustPilot.
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