I just sent two birthday presents to my nephew. I had a parcel to pick up from DHL and left it a bit late with sending the presents, so I thought I'd combine picking up my parcel with sending the presents.
Apparently, all parcels need to be hand checked. Please make this very clear DHL. I went on your website and also called your help line before driving to your service point, and at no point did it say I will have to unwrap all the kids presents that my wife carefully wrapped the night before!
I managed to pull the kids toys out of their wrapping without damage, only for the woman dealing with my posting to stuff them back into the wrapping paper and rip it!
Then one of the boxes was too long (38cm) to fit in the already large DHL box - apparently this is the cheapest way to send with DHL (use their box), so in the end I had to pay £65 to send two kids toys to Europe and that's not even guaranteed next day delivery.
Needless to say I am extremely dissatisfied with the DHL's service and I will never, ever use them again.
"The easiest way to send a parcel to anywhere in the world" - I think not.
... oh and I tried posting this on www.dhlservicepoint.co.uk and got a 405 error page after submitting it. You can't even deliver customer feedback!
The DHL service point was at Unit 11 Millshaw Park Avenue, Millshaw Park Trading Estate, Leeds, LS11 0LR
Steve Fletcher found this review useful
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