I did find we had issue with our first few cleaners (one left, one simply didn't clean to an acceptable standard and one went awol) but we have had a superb cleaner for the past year in Sue Hays. I was never impressed with stand in cleaners - they always left early/didn't do a good job, so I didn't bother with this aspect of the service as a result (spent about £50 on agency fees for weeks without a clean as a result, which was very disappointing).
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