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Reviews (1)

Back in Action

Disappointed at lack of response

Had expected to receive a free Handy Sitt with the purchase of my Stokke Tripp Trapp, but it didn't arrive. I emailed to query why and have had no response.

Find useful Report
23 January 2013

Reply from Back in Action

If any Backinaction customer should ever experience a problem the best way to contact us is via our website where there is a customer service enquiry link. Or call us on 01494 434372.

This is an improvement on using normal email to an individual member of our staff (or to one of our stores) because customer service enquiries (via our website) are flagged to all staff members immediately to ensure a rapid response. This is a unique Backinaction facility and explains why our customer service has such a high reputation.

We were most grateful to this customer for letting us know their email had not gotten through and we had immediately been able to arrange for the free item she expected to be shipped.

Mrs Amanda Powell´s profile

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Mrs Amanda Powell
Reviewer
United Kingdom

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