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Reviews (1)

Menkind

still waiting for order to dispatch and persons birthday i brought it for was 2 days ago!!!!

I am writing this review as I recieved an email asking me to do so, only the products I have paid for and ordered well over a week ago have only just dispatched. I could be waiting another week for tem and the persons birtday party wanted it for has been and gone. So do I send it back as it is no use now and pay another charge on pp or do I keep it as its no use to me anymore. I felt really bad not giving my friend he's bday present and am not happy, although I can't comment on the actual product until I've received it. The online shop was fiull of brilliant ideas of gifts at good prices however its a shame as I will be very in likely to shop here again as I expect my items to be dispatched the day I order them and the day the shop are happy to take my payment.

01 February 2013

Reply from Menkind

Dear Kristen

We're sorry to hear that you were unhappy with your shopping experience with Menkind. Customer services has advised that your placed your order at 10:28pm on the 13th and that it was dispatched via standard delivery the next day. This standard delivery is a 3-5 working day service.

Unfortunately our dispatch system was experiencing a glitch which caused a series of "dispatch" emails to be sent after products were shipped out. This obviously led you to believe that the item was dispatched on the 21st and not the 14th.

If the item is now unwanted, please view our Returns policy at http://www.menkind.co.uk/returns-policy-i6

Please accept our apologies for any inconvenience this has caused.

Kind regards

The Menkind Team

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K......
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United Kingdom

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