Grossly exaggerated the defects in my phone and offered a third of the advertised price. Charged £8.95 to return it (eventually) without the original box (with instructions) that I sent it in. No response to a request to return this too. I subsequently sent the phone to Mazuma, who paid the full price with a cheque by return.
My wife also sent her (perfect) phone to them and was offered the full advertised price but had to phone them up and wait more than 2 weeks before the cheque arrived. I suspect if she hadn't phoned them they would never have bothered sending it.
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