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StressFreeParking - Meet and Greet

StressMoreParking is a more apt title.

I have used other airport meet and greet parking services and the online booking service for this one was no different. On the way to the airport I phoned ahead as per instructions, approximately 20 mins away. It took a short while before I was connected and I was told to phone back when we were on the M23. This seemed a strange request as we were only minutes from the M23. I phoned once we were on it and was given instructions as to where to park. We arrived at the time I had booked us in and waited. There was no sign of anyone so after 10 mins I phoned again. I was told abruptly that a driver was on his way and to wait. After a further 10 mins and still no sign, I phoned again. The driver eventually turned up and without any apology for keeping us waiting, didn't carry out any bodywork checks, and was actually quite rude. He was surly and said his reason for being late was because of water on the road! He looked at the car, said " obviously no damage is there?" Got straight into my car without any discussion and virtually ignored any questions we put to him, handed me a card as receipt and drove off.
The experience left me upset and quite concerned for the safe keeping of my car which I had booked in for one week. It was a worrying start to the holiday and certainly not a stress free start!
Other companies I have used have always been courteous and properly checked car, even taking a photo before taking charge of the car.
I will not be using stress free parking services again.

22 January 2013

Reply from stressfreeairportparking.com

Dear Sarah

Thanks for your review.

I am very sorry you suffered an inconvenience whilst parking with RS09, I want to assure you both ourselves and RS09 take all customer complaints seriously and this matter will be dealt with urgently.

We always aim to provide a fast, friendly and efficient service and on this occasion it does not seem to have happened.
As Stress Free Parking are the booking agent for this product I have sent your complaint down to the manager at Gatwick RS09 to investigate.

I will contact you directly with the results of our investigation within 3 – 5 working days.

I appreciate your patience whilst this matter is investigated.

Kind Regards

Anthony
Complaints Team Leader
Looking4parking

Sarah´s profile

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Sarah
Reviewer
United States

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