Felicity Chapman´s profile

Reviews (1)

David Shuttle

Friendly cooperative and efficient

We were delighted to find the goods we wanted so quickly; arrangements were good and delivery once organised was very quick. There were problems (one of the items was broken in transit )but that was dealt with quickly and efficiently. There is some inconsistency between the down to earth, friendly advice offered on the phone and the official instructions but overall we were very pleased to have our part order delivered with the minimum of fuss and look forward to the arrival of the rest. We would certainly shop there again.

22 January 2013

Reply from David Shuttle

Dear Felicity Chapman,

Thank you for taking the time to review the service we provided you on your last order. I am pleased to hear that it arrived promptly.

Once again I do apologise that one of your bowls arrived damaged, but I am pleased that we were able to arrange the collection quickly for you. We are currently awaiting the shipment from the supplier and the replacement bowl will be delivered along with the remaining pieces on your order.

We endeavour to provide a 5 star service to all of our customers and I am sorry that we have not lived up to this expectation on this occasion. Should you have the time please do not hesitate to contact me on 01494 670961 or enquiries@davidshuttle.com Mon Fri, 09.30-17.30.

Kind Regards,

Lauren McNeil

Website Customer Services

Felicity Chapman´s profile

profile image of Felicity Chapman
Felicity Chapman
Reviewer
United States

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