Suzanne Brown Hendrix´s profile
Reviews (1)
Auto Europe US
Cancellation fee $75
When I made the reservation, there was no mention of a cancellation fee, and I read through the agreement and couldn't find anything about their cancellation policy. When I cancelled (less than 1 day later), they charged me a $75 cancellation fee.
23 January 2013
Reply from Autoeurope
Suzanne Brown Hendrix´s profile
1968
Salt Lake City, United Kingdom
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Thank you for taking the time to provide your feedback in regards to your recent experience with our company. We certainly do apologize for any confusion or misunderstanding in regards to the cancellation policy. We have investigated your query. In regards to the cancellation fee, we do try to be as transparent as possible in this regard. This policy would be listed under the terms and conditions, listed both online during the booking process, as well as on the Auto Europe voucher that we forward to you once your booking is confirmed. However, because we value you as a customer, we would like to offer you $75.00USD off your next rental with us. Of course, this discount would be cumulative with any current promotions that we have running at time time. When you would like to take advantage of this discount, please contact our office and reference this voucher number. Of course, if you have any further questions, please do not hesitate to contact our office.
Best regards,
Norm Cail
Customer Service Supervisor
Auto Europe LLC