I suppose you only really find out how good a retailer is when something (out of their control) goes wrong. In this case a hidden manufacturing defect in the steam generator iron was the issue. However, this is when I became even more impressed with Hughes. The ease of replacement service, efficiency of the quality courier used and the attitude they showed towards the matter were all first class. I will now be happy to pay a little more to buy from Hughes as a result.
Even when the retailer causes difficulties with the cashback claim, Quidco service ensures a satisfactory conclusion virtually every time. A couple of times the retailer has left the claim in limbo but Quidco has seen how unreasonable the retailer has been and has paid me anyway. You can't ask for more than that!
We bought a few of their products and quality appears to be consistently high, although I can't comment on longevity yet. When one product had some damage that was hidden under the label (so would have escaped an inspection at the delivery point), we found that the customer service was an example to others. Everything was sorted out with the minimum of fuss and in a completely courteous fashion, with minimum inconvenience to me. What more can you ask for?
Mrs. Herman found this review useful
Their prices might be competitive and delivery is fairly quick. But you had better hope your items do not need to be returned! Mine were faulty so I thought contacting them and being instructed to use their pre-paid returns label would be fairly straightforward.
Far from it. Their returns label has been chosen so it can only cope with parcels up to 1kg maximum. If you want to return anything heavier than that - well, good luck and brace yourself for a truly inefficient and miserable experience.
Better still - buy your product elsewhere even if it is a few pence more expensive!
It's difficult to get excited about a routine purchase of a USB stick, but not only did TechNextDay have the best delivered pricing but the service was very efficient, with the item arriving a day before it was expected. What more can you ask for?
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