Ordered about £1000 worth of bathroom stuff from them 2 weeks ago. Due to be delivered today. First of all they are continuously out of stock of certain items which they don't tell you about until you have placed the order and they have your money.
The delivery didn't turn up, they then blamed the courier and told us to call the courier as the delivery wasn't their problem. The courier said they had been to the property which they clearly had as someone was in all day.
Called the Victoria Plumb call centre again this evening to complain and "Gemma" who wouldn't give me a surname funnily enough, tells me to write a letter as there is no one that deals with complaints in.
Better off going to a local supplier....
Ps we still haven't received the goods.
Called Pimlico plumbers to fix our fridge. In short the engineer turned up on time and looked at our fridge. He could have spun us a load of tosh about it needing x and y and z but gave us clear options about a repair and the best advice which was that repairing it may not be the best option. Incredibly honest of him.
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