We wanted some half standard Red Robins, but the Mail Order Trees were out of stock. We contacted them to check next availability and were told about a month (Nov'12) so we ordered them on line. We then heard nothing although the credit card payment was taken. When we contacted then in November we had to chase them twice to get an update. We were told they could be dispatched for next day but were waiting for leaf and a delay was recommended. We then heard nothing but chased them in January'13. They asked if we wanted them dispatched. They offere next day but that was inconvenient and we asked for an a specific day and confirmation. They confirmed the day before despatch (rather then at time of request).
However they arrived on requested day each potted and fully enclosed in cardboard carton. Trees look healthy with (evergreen) leaves and buds.
Very pleased with trees, as described, competitive price, customer services friendly and helpful, just need to be a bit more proactive with delivery information to get 5star
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