Wineware

Great after sales support

Ordered a decanter & aerator. Decanter arrrived but instead of the aerator a decantor stopper arrived (very similar product code). Contacted Winware who were very helpful, correct product was dispatched straight away together with Freepost label so I could return the stopper.

28 January 2013

Reply from Wineware

Dear Mark Carless

We are sorry to hear about the unfortunate mix up of products sent and apologise for any inconvenience caused. Unfortunately these errors do occur (very rarely), however we hope you decide to order from us again - enjoy using your decanter and aerator.

Many thanks,

Becca