I've only ever experienced good service from these people. When I ring the shop I get to speak to someone who genuinely knows about the product they're selling, answering any silly questions I may have with patience and respect. I generally receive the goods next day, and if there's ever a problem the return procedure is easy, they have the item picked up.
As for the website, I usually find what I'm looking for quite easily, and If something isn't clear, like I said, I phone up and get a human being who tells me what I need to know. I'm happy to recommend this shop.
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