I should know better than trust TV ads! The bed was delivered late, the base was faulty. First few days, they said they will put it right the next day, then the Customer (Dis)Services started to get aggressive! This is your faulty base, I'm chasing you to get a working one and you're telling me off? I am upset at my self for not going to an established department store, beds there don't cost more! And they have a reputation to protect, obviously Dreams.co.uk is only for Christmas sales, not for life! Then comes the 2nd part of the nightmare. The mattress itself is no good. It is grilling us, both my husband and I, when he prefers it hot and I cold, this bed can't please either of us! How did I put myself into such a mess? We have to wait for 30 days to request a 'comfort' exchange. In the meanwhile, my bedroom a war zone with faulty base and un-sleepable mattress. Let alone good dreams, if you wish to sleep, stay away from DREAMS!
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