Rebecca Savin´s profile

Reviews (2)

Simply Paving

Great slabs!!

I was very pleased with my new slabs, delivery and communication were very speedy! My only gripe really was that the lady delivery driver was not at all helpful a bit dismissive because we had shingle and she couldn't get the pallet jack up the drive, she said she would have to leave them on the pavement!! I told her to leave them and I shifted them on my own, she could have reversed up the drive and taken them off at the top by our house but had made her mind up, all turned round and ready to go!! Thanks for the new patio anyway!! Rebecca Savin

04 March 2014

Reply from Simply Paving Ltd

Thank you for the feedback.

We're delighted to hear that you are happy with your product and the level of customer service that we offer.

With regard to the delivery, just to confirm, our delivery policy does state "Unless otherwise stated, all deliveries will be made to the kerbside or the bottom of the driveway, using a tail lift vehicle... This vehicle will lower the product to the ground using an electric lift. The pallet of products is then pulled off using a manual pallet truck. It is imperative that the ground that the pallet is unloaded onto is flat and solid."

Whilst we appreciate that the driver may have been able to reverse onto your driveway, it is the individual driver's discretion to determine whether it is safe / suitable to access your property, especially when delivering on a large 18 tonne rigid vehicle.

We do apologise that the drive came across as unhelpful and dismissive, we will speak to the depot in question and inform them of your comments.

We do thank you for your feedback and rest assured that your comments are very important to us as we are continually working with our hauliers in order to improve our service.

Once again, please accept our apologies for any inconvenience caused. We hope that you'll have many sunny days where you can enjoy your new patio!

Best regards

Richard

Simply Paving

Mattress Next Day

Fantastic, really pleased.

We ordered a super king size mattress for our new bed and were absolutely delighted, the mattress is great and the service and delivery have been fantastic.

Rebecca Savin´s profile

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Rebecca Savin
Reviewer
United Kingdom

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