Booked a collection for a particular day, was text and emailed twice telling me I must vbe ini etc etc or they add a £10 surcharge to return. The day came they were collecting betwen 8 and 6pm, and nothing at 30 mins prior to the 6pm I rang and got through to DX the Comapny who were actually collecting. I was out on hold and told the driver wasn't far away, so waited in rather than sitting with my recently bereaved father. Nothing. Next morning rang again and was told that they'd only received the job no. last night, I asked how it was that I was told the driver wasn't far away and was told, oh she was a new girl and she got it wrong. Sounds like a lie to keep me happy amd me go away. Anyway I asked what assurities I had they'd come today, she said it would happen 100%. She didn't seem to see my side of the argument that I'd have to wait in all day again!
At 5.30pm an unknown courier arrived saying that he wasn't from DX but they'd been unable to complete the job and had asked him an independent driver to fulfill the order. He was going to go withoput leaving me any form of receipt etc.
Really poor, you can't tell me in this day and age they don't have mobiles with them and could inform people when they're unable to collect at the given time. What makes me mad is they are so full of terms and conditions for the customer but there's no redress or sanctions applied when they fail in keeping their part of the Contract. I'll never use them again.
I would highly recommend Byond Television. Not only did I find the item I wanted at a cheaper price than anywhere else but I was also kept informed of my purchase at all times. You can choose your own delivery date and th driver calls before arriving. Very fast and effecient and a trouble free purchase.
Driver was very friendly and followed instructions as to which entrance to use. Nothing but good things to say.
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