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Chess Telecom

Appalling Service. Had to raise a complaint.

We moved offices, 100 yards away, in July last year and asked Chess to establish the exact same telecoms in our new office.

Here are the distilled 'highlights' of the complaint we HAD to raise:
• Main switchboard number completely unobtainable from Tuesday at 15:45 until Thursday at approximately 14:00, almost 2 days.
• No broadband service provided within the new office until 26th July and even then with the wrong fixed IP address. (Should have been July 1st)
• Unable to make any outgoing calls on office phone system until Thursday. (Should have been Monday.)
• Informed by Chess I had to cancel telecom engineers contracted to move our switch the afternoon of the business day prior to the move.
• I had contacted Chess, both via e-mail and phone, and stated I was concerned that the services would not be moved on time requested, this was ignored.

We were provided with an atrocious service by Chess which had a massive negative effect on our business during this period.

Mark Munnery´s profile

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Mark Munnery
Reviewer
United Kingdom

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