Bill Graham´s profile

Reviews (1)

Parts Gateway

part needed quickly?

I needed a new/used headlight for mot retest and was given the choice of a second hand one or a new (aftermarket) one within minutes of logging in!
The problem i had was with buying the second hand one was a dodgy outfit from Rochdale who sent me a broken one (which also had a broken electric adjustment part)and seemed like this lamp had been ripped out of the car and was unchecked. After sales service was poor but was eventually advised to return (costing £9.75) for refund.Nearly 2 months later...no refund!
Bought aftermarket from Ace and Ace is the correct term! proper part extremely well packaged and does the job.
My only concern with using many companies is t&c stating check item before signing?The carrier will not allow you to open package until you sign for it so we will need some legal work done on this (am investigating) and would therefore reject the item unless I can open it before signing.
It also seems my password was changed and could noy access the account for a while...hmmm again password issue not allowing me to access BUT THE GOOD NEWS IS MY BANK HAS SUCCESSFULLY CHARGED MY MONEY BACK!!!! no thanks to any attempts at complaining for a refund....am disgusted with the lot of you

06 February 2013

Reply from partsgateway.co.uk

Hello Bill,

We are glad to hear you are happy with the item you purchased from Ace Car Parts, and have today contacted Sam at Rochdale Vehicle Breakers to ascertain why you have not received your refund after returning their item on 7th Dec. He did apologise profusely for the oversight and confirms that £33 (the full amount you paid) was refunded via PayPal this afternoon.

VERY sorry for the delay Bill, please note any password changes were to make online quotes from PartsGateway's suppliers easier to access - nothing more sinister than that ;-)

Kind Regards,

PG User Support

Bill Graham´s profile

profile image of Bill Graham
Bill Graham
Reviewer
Male, 1962
Glenrothes, United Kingdom

About

I believe in treating people the way you want yourself to be treated.When someone steals or tries to take advantage,they will be bitch slapped by a mad hairy highlander (who will find you)