Gina Brown´s profile

Reviews (1)

BigBathroomShop.co.uk

Really bad service

Ordered a bathroom cabernet over 2 mouths ago, they sent me text message to say (delivery today),lovely never came....they text me again( delivery today) guess what waited all day & yes it never came, so rang them.... they say they will ring you back & they don't, so ring back again & was told they will order the cabernet again as it looked like it was not ordered in the first place & the people on the phone just don't care....... (so i will not order from the big bathroom shop again) just hope they will give me my money back with out anymore waiting or phone calls.If you order from them hope you don't have the same experience.....

22 January 2013

Reply from BigBathroomShop.co.uk

Hello Gina,

Thank you for your feedback, I am very sorry to hear you are unhappy with the service you have received.
As advised in the telephone call with myself earlier today unfortunately there was a system error which caused the order to never be dispatched, we were unaware of this because the fault was not brought to light until you contacted us.
I am very sorry to hear you feel we do not care, this is not the impression we wish to leave with you and we did try to explain the issue as best we can and come to a resolution.
The resolution you decided on was a refund for the item which has been processed and will show on your account in the next 3-5 working days.

Apologies for the inconvenience caused

Kind Regards
Clare
The Bigbathroomshop.com Team

Gina Brown´s profile

profile image of Gina Brown
Gina Brown
Reviewer
Female, 1964
United Kingdom

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