ian prescott´s profile

Reviews (2)



After finding Axetec on my search results I had a look and after seeing the prices of the guitar parts thought they would be of really low quality, but after reading great customer reviews I decided to buy a couple of things to test the water, I was amazed at the quality of the parts and decided to buy more as I am upgrading an old guitar. If you restore upgrade or build your own guitars this is the site for you, you will be amazed at the quality and the very cheap prices. Also if you order before 1pm you will recieve it the next day or for free postage 2 days later which is great.

Dawsons Music

Not Great

I ordered a guitar online from Dawsons as a Christmas present - firstly they sent me an e-mail to say that what I purchased online was not available due to them being faulty or already reserved which is quite poor, and would I like to wait until the end of January. With it being for a present it was needed before Christmas so I went for another option which online said was in stock but this was not available so I went for the same guitar but in a different colour the guitar was £10 more expensive than the original guitar so that was nice not to be charged the extra. The guitar was posted out and was recieved in excellent condition 2 days later, so I was happy enough my boy would get his Christmas present for Christmas day. The only problem was when Dawsons inspected the guitar they forgot to put the tremelo arm back into the box. When I contacted Dawsons they said they would sent one out straight away, a few apologetic e-mails from Dawsons later I am still waiting for it!! (over 5 weeks). I've bought one from elsewhere and although Dawsons has been very polite about it all and with all the coming and going I can't see myself shopping there in the future.

29 January 2013

Reply from Dawsons Music

Hi Ian,

I am sorry to hear about the problems with your order and would like to extend our apologies. We have requested a replacement tremelo arm from the supplier but unfortunately we have not received this as swiftly as we would like. A member of the team has tried to contact you by phone and email, to explain the reason for the delay.

I can only apologise for the inconvenience, as you should not have received an incomplete item in the first place. I will investigate how this happened.
If there is anything else we can do, please do not hesitate to contact me directly.

Kindest Regards,

Paul O’Toole
Dawsons Customer Relations Manager

ian prescott´s profile

profile image of ian prescott
ian prescott
United Kingdom