The customer service is always very quick to answer if you write them an e-mail with more questions. This is what I like most about Flightstore.
The new web-site is a little bit slow sometimes, but the filtering functions come very handy. Overall it is quite easy to find the products. Descriptions are generally detailed enough.
I had difficulty entering delivery and billing addresses for different countries. This has not been thought of properly. Because of this it happened that I had to log-out and start the shopping all over again.
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