INFURN.com

still not been contacted.

Ordered beanbag on sunday 20th as thought it was the same one as a friends, realised it wasnt and is far to big to fit in my living room so emailed to cancel my order, automated email said i would be contacted and still havent. Put in a request for call back and not happened yet. Today 22nd jan the money has now been taken from my account and order still not been cancelled. As for the 18week delivery time even if it was the beanbag i wanted is far too long and wouldnt have ordered if id have seen that either! Hope to hearbck soon.

Stopinfurn.com found this review useful

23 January 2013

Reply from Designfurn LTD (infurn.com)

Hello Nikki,

I have tried to contact you about your order but without success.

However, we understand you placed the order 4 days ago and it has been cancelled yesterday and refund arrangements are being made by the Customer Service Team.

We try to respond within 48 hours but there are occasions, when delays do occur which is why you were sent the automated response.

With regard to the delivery time, Beanbag deliveries are usually 4 - 6 weeks.

Kind Regards
Valerie - Customer Services Adviser.