Not sure what to make of them; definitely a mixed experience. Order was dispatched swiftly but was a Stainless bin when I ordered white.
When I informed them of the mistake they were apologetic and offered immediately to exchange and collect the incorrect product which was good.
As the white bin was out of stock I emailed to say that i would stick with the stainless and to cancel the replacement.
5 days later was sent an email confirming the despatch of the white bin.
I emailed them to say I didn't want this as per my earlier email they managed to stop the delivery, however they then billed me a second time claiming they had no record of me paying (I payed via paypal at the point of order)
I emailed the paypal receipt and all money was refunded immediately.
Ultimately I got that i wanted and their communications were very good, however I can't help feeling it shouldn't have been such hard work.
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