I visited the Washington Jennings Kia branch with the intention of buying a used car on finance. My specifications were not restrictive, due to length of time driving and outrageous insurance quotes I was looking for a vehicle with an engine size no bigger than a 1.4 and ideally diesel.
I am reluctant to name the salesman as we are in bad economic times and I have no desire to have him disciplined or worse. After a brief look around the showroom I was sold a 1.4 fiesta, when I got home I contacted my insurer who told me that the registration was bring up a 1.6l and that would result in a £35 per month rise on my insurance. I contacted the garage and the salesman assured me it was a 1.4 and that is what he had said it was, he went as far as stating he wrote it on the order form. I had my copy of the form and no where was this stated, he tried to fob me off stating that they would agree to go halves on my insurance rise which I disagreed with and told him I no longer would be buying the vehicle. He then asked what I wanted, I told him again what I was looking for. At this point I changed back my insurance leaving me £96 out of pocket.
The next day I received a call from the salesman stating that they had a 1.4 diesel, again I took it for a test drive and was happy enough to go ahead with the purchase, he completely misquote figures stating first that payment would be £14 per month more than it actually was, he misquoted the miles on the vehicle by 2 year and he 'gave' me 12 month warranty on the paperwork then told me it was 24 month.
I have had the vehicle 4 days, I put on 9 miles in those 4 days. today I attempted to start the vehicle and it wouldn't work, eventually I got it going using jump leads. I called the salesman and he said bring it to the garage and they would get it sorted. I dropped it off at 10:00 am and heard nothing until 12noon, I called again for an update and was told the Jennings Service garage was full so he would take it too another local garage. I then heard nothing until 3 o'clock when i called back and was told that the part required wouldn't be in until tomorrow then I would get it back. I am fully of the opinion that the vehicle was not taking to the garage until after midday, I am also now out of pocket a days salary and bus and train fairs from Washington to Darlington and back for tomorrow.
I am frustrated and this complaint will be made formal to his manager when I receive my vehicle. Avoid this garage at all costs.
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