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My confidence is Back

Started with not receiving product I had ordered from NewEgg. Submitted a claim for the non-shipped item (was a $1.99 power fan cable). After being told my claim would need to be reviewed and would take 3-5 days, I went ahead and posted a negative review about NewEgg. Within 30 minutes of posting my review I received a phone call from NewEgg customer support who had seen my review. The agent was apologetic and would ship the part out immediately. Well this was my first negative experience with NewEgg however my faith was restored after that phone call. I have been a NewEgg shopper for the past 4 years and will continue to do so. Thanks NewEgg!

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United States