Although they are not the cheapest, they had my product in stock. To buy was simple and their notifications on what stage my delivery was at was very informative. However, the most important part of the service, successful delivery, was diabolical. The courier driver with no more common sense than a breeze block, ignored my delivery instructions, ignored his own company training, didn't even ask a neighbour to sign for it and just left the package on my front door step! The thing was stolen.
After a stream of emails to both parties, Petmeds have refunded in full. But I will never use them again as they obviously do not have any quality control on their courier companies.
I find the website so easy to use and to order my purchase. The delivery is usually faster than their advertised delay and they have recently improved the number of options for how you want the package dealt with if you are not there to receive it. Only one problem, the courier sometimes has not read these instructions and taken it away again. But overall, I would recommend them.
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