As a regular internet shopper, you pretty soon come to expect good service; You know and bookmark those companies who A. Deliver the stuff you ordered almost before you click the 'confirm order' button, and B. Avoid the companies who don't, and who certainly don't communicate if there is a problem; or let you purchase on the basis of their on-screen stock levels, and then let you know that they don't actually have the item you've just paid for.......
Happily, Springfield Camping is on my A list.
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