Rebecca Jones´ profile

Reviews (1)

Menkind

Don't expect quick service or a reply to online messages!

Ordered lovers name a star - the description is misleading as it sounds like you will get the option to personalise on the men kind website. You actually have to send off to register once the pack arrives. Took 6 days for initial pack and I've just sent off the registration document which takes up to 10 days to return.
I sent 2 online messages, left a message with out of hours sales and finally managed to speak to someone after trying a 4th time. She told me item had been dispatched and then I received confirmation of dispatch...3 days later. Don't buy if you want this item within 4 weeks!

Katieand lucy barnett found this review useful

01 February 2013

Reply from Menkind

Dear Rebecca

We're sorry to hear that you were unhappy with your shopping experience with Menkind.

The Lovers Name a Star product has in the past provided an option to personalise the gift. However our suppliers had recently changed the nature of the product without informing the web store and therefore the details of this product were inaccurate. This has now been fixed.

Customer Services advised that your order was placed after 10pm on the 13th and it was dispatched next day on the 14th. Unfortunately our dispatch system was experiencing a number of glitches which resulted in a series of dispatch emails arriving on the 21st January which was after many products had been shipped.

Please accept our apologies for any inconvenience and confusion this has caused.

Kind regards

The Menkind Team

Rebecca Jones´ profile

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Rebecca Jones
Reviewer
United Kingdom

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